Knowledge; this is intellectual capital as a strategic. Also is the set of
understanding used by people to make decisions or take actions that are
important to the company
Change; these are continuous, rapid and complex. It can generates uncertainty,
opportunity and even reduce predictability.
Globalization; in this includes technology, production, trade,
finance, communication and information, which has resulted in opening of
economies, global hyper competition and interdependency of business.
These are considered important as we turn into this modern era flexibility is the fact to consider as it will ensure the acquisition of knowledge, the adoption of change and ways to inter in the global reality.
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